Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE MAKING YOUR DECISION TO PURCHASE.

a) “Nutein®” is the trademark or registered trademark of Rtistic Ltd.

b) The material in the Web Site is copyright to Rtistic Ltd or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.

a) Our contact address is:

Rtistic Ltd t/a Nutein®, 11 Buckle Close, LU3 3SZ

Please note that this address is our Head Office and is purely a manufacturing and warehousing location.

Should you have an enquiry for Head office then please email us in the first instance. Alternatively, if your query is regarding an online order or website query then you can contact our online team by email or telephone on +44 (0)203 764 2627.

a) We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

a) The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

b) We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

a) You may order products from the Web Site by submitting a completed order form through the check-out procedure. Please note: We are unable to guarantee the availability of all products listed on our website in each of our stores. We would recommend contacting your preferred store before making a special trip.

b) In order to benefit from multi-buys such as Buy One Get One free offers or three for two offers, customers should remember to order the full multiples – for example: 2 packets for the Buy One Get One Free, or 3 packets for a three for two offer.

c) We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.

Subscriptions

• With a coffee subscription we send you the coffees of your choosing, customised to your taste, with the preferred quantity and frequency.
• You can cancel, pause, reschedule, skip or even bring forward deliveries to suit your needs at any time by logging into your account page.
• Subscriptions can be canceled from the first shipment.
• To subscribe, go to the product page of the coffee you’d like, select coffee type, click “Subscribe now”, quantity and frequency weekly, every 2 weeks or monthly.
• To have more than one ongoing subscription of different coffees, e.g. you can have one coffee delivered every two weeks and another one delivered every four weeks.
• All subscriptions are shipped on Mondays, e.g. if you have a 2 weeks subscription, we’ll send you your coffee every second Monday.
• Subscriptions are charged 7 days in advance, i.e. we’ll make the first payment attempt for your subscription the Monday before.

To cancel your Subscription:

• Sign-in to your account
• Navigate to your subscriptions page by clicking the My subscriptions link on the side bar
• Click the Cancel button on the subscription you want to cancel.

Please note that any coffees which have already been charged will still be delivered. Subscriptions renew always 7 days before the next delivery. Cancelled subscriptions cannot be reactivated later. Instead you have to customise a new one.

To skip a shipment/pause your subscription

• Sign-in to your account
• Navigate to your subscriptions page by clicking the My subscriptions link on the side bar
• Click the Pause button on the subscription you want to put on hold.

After pausing your subscription, you won’t be charged and no coffee will be sent to you.

Please note that any coffees which have already been charged will still be delivered. Subscriptions renew always 7 days before the next delivery.

To resume your subscription

• Sign-in to your account
• Navigate to your subscriptions page by clicking the My subscriptions link on the side bar
• Click the Resume button on the subscription you want to reactivate.

Please note that subscriptions renew 7 days before shipment, if you reactivate your subscription less than 7 days before the next shipment, your subscription might resume on the cycle after that one.

To change your subscription shipping address

• Sign-in to your account
• Navigate to your subscriptions page by clicking the My subscriptions link on the side bar
• Click the Edit address button on the subscription you want to edit.
• Edit the address and click ‘Save’ when you’re ready.

a) The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.

b) In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

c) Payment is made by credit card or PayPal at the time we accept your order, (the payment methods we accept are listed in the Web Site at the time you place your order). Refunds will generally be made by means of a credit to your original payment method.

d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mispriced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

e) Please note that with all items that are shown as discounted (“50% off” etc) the price shown already includes that discount. 

We accept payment by all major credit cards via our Stripe payment portal as well as PayPal. You can select your preferred payment method on the checkout page.

If you do encounter any issues you can contact our team on +44(0)20 3764 2627 and someone will be able to help you. Our online opening hours are Monday to Friday 6am – 6pm and Saturday 6am to 11am. Outside of these hours please email us and we will respond to your query.

We currently ship to UK addresses and internationally. We are not responsible for delays outside our control. If our supply of the Products or any related services is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Coffee are shipped via Royal Mail 48h tracked delivery. Most orders would be delivered within this window, however, some orders might take longer due to low stock, if this happens, we will notify you your expected delivery window.

For shipping prices please visit our shipping and handling page.

a) You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation.

b) If you cancel your order after we have dispatched the products, then you must return the products to us at the address mentioned above in section 2. The products should be returned unused, in a reasonable condition and at your own expense.

c) You may also return individual items to us at the same address inline with the guidelines above. Again these must be unused, in a reasonable condition and with postage costs at your own expense.

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (https://www.nutein.co.uk/privacy-policy/).

For the purposes of these Terms and Conditions:

• ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
• ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
• ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.

We are a Data Controller of the Personal Data we Process in providing Goods to you.

Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

• before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
• we will only Process Personal Data for the purposes identified;
• we will respect your rights in relation to your Personal Data; and
• we will implement technical and organisational measures to ensure your Personal Data is secure.
• For any enquiries or complaints regarding data privacy, you can e-mail: sales@nutein.co.uk.

The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact/ report us to find a solution. We will aim to respond with an appropriate solution within 5 working days..